Table of Contents
Introduction
Welcome to Fenyes Pasa Plumbing. Your privacy is critically important to us. This Privacy Policy explains how Fenyes Pasa Plumbing ("we," "us," "our," or "the Company"), owned and operated by Albert Nye, collects, uses, discloses, and safeguards your personal information when you visit our website at emergencyplumberpasadenaca.com, contact us by phone at (626) 562-4141, email us at fenyespasaplumbing@gmail.com, or use any of our plumbing services throughout Pasadena, CA and the greater San Gabriel Valley.
By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website and services.
We encourage you to read this document carefully and contact us if you have any questions or concerns.
Who We Are
Fenyes Pasa Plumbing is a licensed, insured, and certified plumbing company that has proudly served residential and commercial customers in Pasadena, California and surrounding communities since 1990. We are headquartered at 212 S El Molino Ave Suite 3, Pasadena, CA 91101, with a service center located at 234 S El Molino Ave, Pasadena, CA 91101.
Our team of 50 skilled professionals provides a full range of plumbing services — from emergency drain cleaning and water heater repair to bathroom remodeling and trenchless sewer line repair — serving communities throughout Los Angeles County including Altadena, San Marino, Arcadia, South Pasadena, Glendale, La Cañada Flintridge, Alhambra, Burbank, and more.
Privacy-Related Inquiries
- Phone: (626) 562-4141
- Email: fenyespasaplumbing@gmail.com
- Mailing Address: 212 S El Molino Ave Suite 3, Pasadena, CA 91101
Information We Collect
In the course of providing plumbing services and operating our website, Fenyes Pasa Plumbing may collect the following types of information:
1 Personal Identification Information
- Full name
- Home or business address
- City, state, and ZIP code
- Phone number
- Email address
2 Service-Related Information
- Description of your plumbing issue or service request
- Property type (residential or commercial)
- Preferred appointment dates and times
- Service history and previous work performed at your property
- Photos or documentation you voluntarily provide related to your plumbing problem
3 Payment Information
- Billing name and address
- Payment method details (processed securely through third-party payment processors)
- Transaction records and invoice history
Please note: Fenyes Pasa Plumbing does not store full credit card numbers or sensitive financial data directly on our servers. All payment processing is handled by secure, PCI-compliant third-party providers.
4 Website Usage Information
When you visit emergencyplumberpasadenaca.com, we may automatically collect:
- IP address and general geographic location
- Browser type and version
- Device type (desktop, tablet, mobile)
- Pages visited and time spent on each page
- Referring website or search query that brought you to our site
- Date and time of your visit
- Clickstream data and navigation patterns
5 Communications Information
- Emails or messages sent to us via our contact form or email address
- Phone call records (call logs, not recordings unless disclosed)
- Text messages if you communicate with our team via SMS
- Social media interactions through our profiles on Facebook, Instagram, Twitter/X, Pinterest, YouTube, and TikTok (@fenyespasaplumbing)
6 Lead Form Submissions
Our website uses third-party lead generation forms powered by LeadSmart Inc. When you submit a service request through these forms, your information is collected and processed in accordance with both our Privacy Policy and LeadSmart Inc.'s privacy terms.
How We Collect Information
Fenyes Pasa Plumbing collects information through the following methods:
Directly From You
When you call us, submit an online form, send an email, schedule an appointment, or request a service estimate
Automatically
Through cookies, web beacons, and similar tracking technologies when you browse our website
From Third Parties
Including our lead generation partner LeadSmart Inc., Google Maps, and analytics providers
In Person
When our technicians visit your property to perform plumbing services in Pasadena and surrounding areas
Through Social Media
When you interact with our social media accounts or contact us through those platforms
How We Use Your Information
Fenyes Pasa Plumbing uses the information we collect for the following purposes:
Service Delivery
- To respond to your plumbing service requests and emergency calls
- To schedule and dispatch our technicians to your location
- To provide estimates, complete repairs, and follow up on completed work
- To maintain accurate records of services performed at your property
Communication
- To contact you regarding your service appointment, estimates, or ongoing work
- To send appointment reminders or service follow-ups
- To respond to your questions, concerns, or feedback
- To notify you of special offers, discounts, or promotions (only with your consent)
Business Operations
- To process payments and maintain billing records
- To manage our fleet dispatch and team scheduling
- To comply with legal and regulatory obligations
- To maintain our California C-36 Plumbing Contractor License compliance records
Website Improvement
- To analyze website traffic and user behavior to improve our online experience
- To monitor the performance and security of our website
- To test new features and content
Marketing & Outreach
- To send promotional emails or offers about our services (you may opt out at any time)
- To run targeted advertising campaigns on Google, Facebook, or other platforms
- To improve our search engine visibility for plumbing services in Pasadena and the San Gabriel Valley
Legal & Safety Purposes
- To protect the rights, property, and safety of our business, employees, and customers
- To detect, prevent, and address fraudulent activity or security incidents
- To comply with applicable California and federal laws and regulations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and gather information about how you use the site.
Types of Cookies We Use
Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most modern browsers allow you to:
- View and delete existing cookies
- Block cookies from specific websites
- Block all third-party cookies
- Receive notifications when cookies are set
Third-Party Services and Disclosure
Fenyes Pasa Plumbing works with trusted third-party service providers who may have access to your personal information solely for the purpose of helping us operate our business. These include:
Lead Generation
LeadSmart Inc. — Manages our online service request forms embedded on our website
Analytics
Google Analytics — Tracks website traffic, user behavior, and performance metrics
Mapping Services
Google Maps — Displays our business location and service area coverage
Advertising
Google Ads — Delivers search and display advertising
Facebook/Meta Ads — Delivers social media advertising
Communication Platforms
Gmail (Google Workspace) — Used for business email communications via fenyespasaplumbing@gmail.com
Payment Processors
Third-party PCI-compliant processors used for secure payment transactions
We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for their own marketing purposes without your explicit consent.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
California Privacy Rights (CCPA/CPRA)
As a California-based business serving California residents, Fenyes Pasa Plumbing complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Your California Privacy Rights Include:
Right to Know
You have the right to request information about what personal data we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions required by law or necessary to complete transactions or provide services.
Right to Correct
You have the right to request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale
Fenyes Pasa Plumbing does not sell your personal information to third parties. However, if this practice ever changes, California residents will have the right to opt out.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. You will continue to receive the same quality of service regardless of whether you submit a privacy request.
How to Exercise Your California Privacy Rights
To submit a privacy request, please contact us at:
- Phone: (626) 562-4141
- Email: fenyespasaplumbing@gmail.com
- Mail: 212 S El Molino Ave Suite 3, Pasadena, CA 91101
We will respond to verified requests within 45 days as required by California law.
Data Retention
Fenyes Pasa Plumbing retains personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain service records for warranty or follow-up purposes
When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
Generally, customer service records are retained for a period of 5 to 7 years in compliance with California contractor recordkeeping requirements.
Data Security
Fenyes Pasa Plumbing takes the security of your personal information seriously. We implement commercially reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, misuse, or alteration.
These measures include:
- Secure socket layer (SSL) encryption on our website
- Restricted access to personal data on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
- Use of trusted, reputable third-party service providers with their own data security protocols
While we take every reasonable precaution, please be aware that no method of electronic transmission or data storage is 100% secure. We cannot guarantee absolute security of your information and encourage you to take steps to protect your own data, such as using secure networks when submitting personal information online.
Children's Privacy
Our website and services are not directed toward individuals under the age of 18. Fenyes Pasa Plumbing does not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will promptly delete such information from our records.
If you believe we have inadvertently collected information from a minor, please contact us immediately at (626) 562-4141 or fenyespasaplumbing@gmail.com.
Links to Third-Party Websites
Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, Twitter/X, Pinterest, YouTube, and TikTok, as well as external resources related to plumbing services, local attractions, or community organizations in Pasadena, CA.
These third-party websites have their own privacy policies and practices, which are entirely independent of Fenyes Pasa Plumbing. We are not responsible for the content, privacy practices, or policies of any linked third-party website. We encourage you to review the privacy policies of any external website you visit.
Social Media
Fenyes Pasa Plumbing maintains active social media profiles on Facebook, Instagram, Twitter/X, Pinterest, YouTube, and TikTok under the username @fenyespasaplumbing. When you interact with us on social media — including commenting, messaging, liking, or sharing our content — your interactions may be visible to the public and are subject to the privacy policies of the respective social media platforms.
We do not control how social media platforms collect or use your data. Please review the privacy policies of each platform directly for information on how they handle your personal information.
Email Communications and Opt-Out
If you have provided us with your email address, Fenyes Pasa Plumbing may send you service-related communications, promotional offers, special discounts such as our $50 Off Any Standard Plumbing Repair or Senior & Military Discount Special, and newsletters about our plumbing services in Pasadena and surrounding areas.
You may opt out of receiving marketing emails at any time by:
Clicking the "unsubscribe" link at the bottom of any marketing email
Contacting us directly at fenyespasaplumbing@gmail.com with the subject line "Unsubscribe"
Calling us at (626) 562-4141
Please note that even after opting out of marketing communications, you may still receive transactional emails related to active service appointments or billing matters.
Changes to This Privacy Policy
Fenyes Pasa Plumbing reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If changes are significant, we may also provide additional notice such as a notice on our homepage or via email.
Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us About This Privacy Policy
If you have any questions, concerns, or requests related to this Privacy Policy or how Fenyes Pasa Plumbing handles your personal information, please do not hesitate to reach out to us through any of the following channels:
Fenyes Pasa Plumbing
Owner: Albert Nye
We are committed to addressing your privacy concerns promptly and transparently. As Pasadena's trusted emergency plumber since 1990, your trust means everything to us.
This Privacy Policy was prepared specifically for Fenyes Pasa Plumbing and reflects our commitment to protecting the privacy of our customers throughout Pasadena, CA, Los Angeles County, and the greater San Gabriel Valley.