Please read these Terms and Conditions carefully before using our website or scheduling any plumbing services with Fenyes Pasa Plumbing in Pasadena, CA.
Effective: January 1, 2025 Last Updated: January 1, 2025 Fenyes Pasa Plumbing
Terms & Conditions — Fenyes Pasa Plumbing
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Business: Fenyes Pasa Plumbing
Owner: Albert Nye
Location: 212 S El Molino Ave Suite 3, Pasadena, CA 91101
Welcome to Fenyes Pasa Plumbing. These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Fenyes Pasa Plumbing ("Company," "we," "us," or "our"), owned and operated by Albert Nye, located at 212 S El Molino Ave Suite 3, Pasadena, CA 91101.
These Terms govern your access to and use of our website located at emergencyplumberpasadenaca.com (the "Website"), as well as your use of any plumbing services, emergency services, remodeling services, or any other professional plumbing-related services provided by Fenyes Pasa Plumbing throughout Pasadena, California and the surrounding San Gabriel Valley communities within Los Angeles County.
By accessing our Website, submitting a service request, calling our phone number, or scheduling any service with us, you acknowledge that you have carefully read, fully understood, and expressly agree to be legally bound by these Terms and Conditions, our Privacy Policy, and our Disclaimer.
Important: If you do not agree to these Terms and Conditions in their entirety, you must immediately discontinue use of this Website and refrain from requesting or scheduling any services with Fenyes Pasa Plumbing.
1. Acceptance of Terms
By accessing or using the Fenyes Pasa Plumbing website at emergencyplumberpasadenaca.com, or by requesting, scheduling, or receiving any plumbing service from our company, you confirm that:
You are at least 18 years of age or the legal age of majority in your jurisdiction
You have the legal authority to enter into this binding agreement
You are accessing our website and services for lawful purposes only
You agree to comply with all applicable federal, state, and local laws, including those of the State of California and Los Angeles County
These Terms apply to all visitors, users, customers, and others who access or use our Website or services, including but not limited to:
Residential homeowners and tenants in Pasadena, CA and surrounding areas
Commercial property owners and managers
Property management companies
Real estate agents scheduling services on behalf of clients
Any individual or entity requesting plumbing services from Fenyes Pasa Plumbing
2. About Fenyes Pasa Plumbing
Fenyes Pasa Plumbing was founded in 1990 by owner Albert Nye and has proudly served the residents and businesses of Pasadena, California and the greater San Gabriel Valley region for over 35 years. Our company operates from our office located at 212 S El Molino Ave Suite 3, Pasadena, CA 91101, with an additional service center at 234 S El Molino Ave, Pasadena, CA 91101.
We employ a team of 50 skilled plumbing professionals and operate a fleet of 10 fully loaded and equipped service vans to ensure fast, reliable response times throughout our service coverage area. Our company is fully licensed, certified, bonded, and insured to perform professional plumbing services throughout Los Angeles County, California.
Fenyes Pasa Plumbing is committed to delivering the highest standard of plumbing workmanship and customer service to every home and business we serve. We offer 24/7 emergency plumbing services, 365 days a year, with no additional charge for after-hours emergency calls.
3. Services Offered
Fenyes Pasa Plumbing provides a comprehensive range of professional plumbing services to residential and commercial customers throughout Pasadena, CA and the surrounding San Gabriel Valley communities. Our services include but are not limited to:
All services are subject to the following conditions:
Services are provided based on the specific scope of work agreed upon at time of booking or on-site assessment
Emergency response times are estimated and not guaranteed; they may vary based on technician availability, traffic conditions, weather, and call volume
Availability of specific services may be subject to material availability, permit requirements, and site conditions
Permit requirements vary by service type and municipality; customer is responsible for understanding local permit requirements, though Fenyes Pasa Plumbing will assist in obtaining required permits where applicable
Services involving gas lines, backflow prevention, and medical gas are performed only by appropriately certified technicians holding the required credentials
4. Geographic Service Area
Fenyes Pasa Plumbing provides professional plumbing services primarily within Pasadena, California (ZIP Code 91101) and the following communities within Los Angeles County and the San Gabriel Valley region:
Service requests from locations outside our listed service areas are subject to review and approval on a case-by-case basis
Out-of-area service calls may incur additional travel charges at the company's discretion
Emergency services are prioritized within our primary coverage area; out-of-area emergency requests may experience longer response times or may be declined based on technician availability
Fenyes Pasa Plumbing reserves the right to decline any service request outside of our established service coverage area without obligation or penalty
Response Time Factors
Response times for service calls throughout Pasadena, CA and surrounding communities may be affected by:
Traffic conditions on the I-210 Freeway, SR-134, and local Pasadena roadways
Distance from our headquarters at 212 S El Molino Ave, Pasadena, CA 91101
Current technician availability and active call volume
Weather conditions including rain, wind, and seasonal wildfire activity in the Los Angeles and San Gabriel Valley region
Permit or access requirements specific to certain neighborhoods
Phone bookings made by calling (626) 562-4141 are our fastest method and receive immediate scheduling confirmation
Online form submissions through our Website are service inquiries only and do not constitute a confirmed appointment until a Fenyes Pasa Plumbing representative contacts you to confirm scheduling
Email requests sent to fenyespasaplumbing@gmail.com will be responded to during standard business review periods; for emergencies, please call directly
All appointments are subject to technician availability at time of booking
5.2 Emergency Service Requests
Fenyes Pasa Plumbing offers 24-hour, 7-day-a-week, 365-days-a-year emergency plumbing services throughout Pasadena, CA and our service coverage area. Please note:
Emergency service calls are handled on a priority dispatch basis
Estimated arrival times for emergency calls are best-effort estimates and not guaranteed
Emergency services carry no additional after-hours surcharge within our standard service area
Calling (626) 562-4141 directly provides the fastest response for plumbing emergencies
5.3 Arrival Windows
Service Type
Estimated Arrival Window
Emergency Service
Best effort; typically within 60–120 minutes within Pasadena
Standard Same-Day Service
2–4 hour arrival window
Scheduled Appointments
Specific time window confirmed at booking
Out-of-Area Service
Extended arrival windows; confirmed at scheduling
Arrival windows are estimates only and not contractual guarantees. Fenyes Pasa Plumbing will make reasonable efforts to notify customers of delays as soon as possible.
5.4 Cancellation & Rescheduling Policy
Cancellation Timing
Policy
24 or more hours before scheduled appointment
No charge; free cancellation or rescheduling
2 to 24 hours before scheduled appointment
Possible trip/administrative fee at company's discretion
Less than 2 hours before scheduled appointment
Dispatch or trip fee may apply
Customer no-show at time of service
Minimum service call/trip fee applies
Emergency dispatch already en route
Trip charge applies regardless of cancellation
Fenyes Pasa Plumbing reserves the right to cancel or reschedule appointments due to technician unavailability, equipment issues, safety concerns, or circumstances beyond our control. In such cases, customers will be notified promptly and rescheduled at no additional cost.
5.5 Site Access Requirements
To ensure safe and efficient service delivery, customers are responsible for:
Ensuring a responsible adult aged 18 or older is present at the property during the entire service appointment
Providing safe, unobstructed access to all plumbing areas, fixtures, and utility shutoffs relevant to the service
Securing all pets away from work areas for the duration of the service visit
Clearing personal items from areas where plumbing work will be performed
Disclosing any known hazards, access restrictions, or structural concerns prior to the technician's arrival
Providing access to water main shutoffs, electrical panels, and other utilities as needed for safe service completion
Failure to meet access requirements may result in rescheduling of the appointment and may incur a trip fee.
6. Pricing, Estimates & Payment Terms
6.1 Estimates & Quotes
Free estimates are provided for standard plumbing services where feasible
All estimates are based on initial assessment of the described issue; actual costs may vary upon physical inspection of the site and plumbing system
Written estimates will be provided and require customer approval before work begins
Verbal estimates are approximations only and are not binding on Fenyes Pasa Plumbing
Diagnostic or assessment fees may apply in certain emergency or complex service situations; these will be disclosed before assessment begins
Estimates are valid for 30 days from the date of issue unless otherwise noted
6.2 Pricing Structure
Labor rates vary by service type, complexity, duration, and materials required
Parts and materials are priced at current market rates and subject to availability
Permit fees, where required by the City of Pasadena or other applicable municipalities, are additional costs not included in base service estimates unless explicitly stated
California state sales tax applies to taxable goods and materials as required by law
Travel or trip charges may apply for locations outside our primary service area
Final invoice amounts may differ from estimates due to unforeseen conditions discovered during service
6.3 Accepted Payment Methods
Payment Method
Accepted
Cash
Yes
Personal Check
Yes
Business Check
Yes
Major Credit Cards (Visa, Mastercard, AmEx, Discover)
Yes
Debit Cards
Yes
Insurance Claims
Yes — with prior verification and approval
Financing
Subject to credit approval and availability
6.4 Payment Due Terms
Payment is due upon completion of service unless prior arrangements have been made in writing
For larger projects (remodeling, repiping, sewer line replacement), a deposit may be required before work commences; this will be disclosed in the written estimate
Past due balances may be subject to late fees and collection action
Returned checks will incur a returned check fee in accordance with California law
Fenyes Pasa Plumbing reserves the right to withhold completion of work or future service until outstanding balances are resolved
7. Special Offers & Promotional Discounts
Fenyes Pasa Plumbing is proud to offer the following special promotions to our valued customers in Pasadena, CA and throughout the San Gabriel Valley:
Current Special Offers
Free Camera Inspection
Free sewer camera inspection with any qualifying drain cleaning service. One per household.
$99 Water Heater Flush & Safety Check
Available for standard tank water heaters. One per household per year.
24/7 Emergency — No Extra Charge
No after-hours surcharge within standard service area. Standard service rates apply.
$50 Off Any Standard Repair
Excludes emergency diagnostic fees, parts costs only, permit fees, and remodeling services. One coupon per visit.
Senior & Military Discount
Available to customers aged 62+ or active/veteran military with valid government-issued ID.
Terms Governing All Special Offers & Discounts
One offer per service visit. Promotional offers and discounts may not be combined with any other offer, coupon, promotion, or discount unless explicitly authorized in writing by Fenyes Pasa Plumbing
Valid identification is required for Senior and Military discounts at time of service
All promotional offers are subject to expiration and may be modified or discontinued at any time without prior notice
Special offers apply only to services performed by Fenyes Pasa Plumbing technicians and are not valid for third-party or subcontracted work
Offers are non-transferable and have no cash value
Minimum service requirements may apply to certain offers as specified by the company
Fenyes Pasa Plumbing reserves the right to verify eligibility for any promotional offer prior to applying the discount
Offers are valid within our primary service area only; additional travel charges in out-of-area locations are not subject to discounts
8. Warranties & Service Guarantees
8.1 Workmanship Warranty
Fenyes Pasa Plumbing stands behind the quality of our work. We warrant all labor and workmanship performed by our technicians against defects arising from improper installation or substandard craftsmanship. The specific warranty period will be disclosed in writing upon job completion and may vary by service type.
Our workmanship warranty covers:
Defects directly resulting from the installation or repair work performed by Fenyes Pasa Plumbing technicians
Issues arising within the warranty period under normal use conditions
Work performed on components and areas specifically addressed in the service agreement
8.2 Parts & Materials Warranty
Manufacturer warranties on parts and materials are passed through directly to the customer
Fenyes Pasa Plumbing does not independently warrant parts beyond the manufacturer's stated warranty
Warranty claims on parts must be submitted within the manufacturer's warranty period
Replacement under parts warranty may require service call fees for labor
8.3 Warranty Exclusions
Our workmanship warranty does NOT cover the following:
Pre-existing plumbing conditions present before service was performed
Damage caused by customer negligence, misuse, or improper maintenance
Damage resulting from third-party modifications to work performed by Fenyes Pasa Plumbing
Issues caused by municipal water or sewer system changes or failures
Normal wear and tear of plumbing components over time
Damage resulting from acts of nature, including earthquakes, floods, wildfires, or extreme weather events common to the Los Angeles and San Gabriel Valley region
Plumbing issues in areas not included in the original scope of work
Damage resulting from frozen pipes due to customer failure to winterize
Issues discovered after work completion that are unrelated to the service performed
Provide your original service date, invoice number, and description of the issue
Our team will schedule a re-inspection at no charge to evaluate the warranty claim
If the claim is valid and covered under warranty, corrective work will be performed at no additional cost for covered labor
If the issue falls outside warranty coverage, a new service estimate will be provided
9. Limitation of Liability
9.1 Maximum Liability
To the fullest extent permitted by applicable California law, the total liability of Fenyes Pasa Plumbing, its owner Albert Nye, employees, contractors, and agents for any claim arising from services rendered or use of this Website shall not exceed the total amount paid by the customer for the specific service giving rise to such claim.
9.2 Exclusion of Consequential Damages
Fenyes Pasa Plumbing shall not be liable for any of the following, regardless of whether such damages were foreseeable:
Indirect, incidental, or consequential damages of any nature
Loss of use of the property or any portion thereof
Loss of income, revenue, or business profits resulting from plumbing issues or service delays
Cost of temporary housing or alternative accommodations
Personal property damage not directly caused by technician negligence
Pre-existing structural damage or conditions present before service
Hidden or concealed plumbing defects not discoverable through reasonable visual inspection
Damages resulting from third-party actions or contractor work
Data loss or security breaches unrelated to our direct actions
9.3 Website Disclaimer of Liability
The information provided on emergencyplumberpasadenaca.com is for general informational purposes only. Fenyes Pasa Plumbing makes no representations or warranties regarding the accuracy, completeness, or reliability of any content on the Website, the continuous availability or uptime of the Website, errors or omissions in service descriptions or pricing, or the fitness for a particular purpose of any information provided. For full details, please review our Disclaimer.
10. Customer Responsibilities
10.1 Accurate Information
You agree to provide accurate, complete, and truthful information when describing your plumbing issue, submitting online service request forms, providing your property address and contact information, and disclosing any known hazards, asbestos, lead paint, or structural concerns at the property.
10.2 Property Preparation
Ensuring the work area is safely accessible and reasonably clear before technician arrival
Locating and providing access to water shutoff valves, gas shutoffs, and electrical panels as needed
Notifying our technicians of any known property conditions that may affect safety or service delivery
Complying with all local municipal requirements regarding plumbing work permits and inspections
10.3 Payment Obligations
Pay all invoiced amounts in full upon service completion or as otherwise agreed in writing
Honor deposits and advance payments as required for larger projects
Notify Fenyes Pasa Plumbing of any billing disputes within 10 business days of receiving an invoice
10.4 Post-Service Responsibilities
Following all post-service care instructions provided by our technicians
Maintaining plumbing fixtures and systems in accordance with manufacturer guidelines and reasonable care standards
Reporting warranty concerns within the applicable warranty period
Not modifying, altering, or allowing third parties to alter work performed by Fenyes Pasa Plumbing during the active warranty period without prior written consent
11. Intellectual Property Rights
11.1 Ownership of Website Content
All content published on emergencyplumberpasadenaca.com, including but not limited to text, articles, service descriptions, images, photographs, graphics, logos, icons, audio, video, HTML code, CSS stylesheets, and the overall design and layout of the Website, is the exclusive intellectual property of Fenyes Pasa Plumbing and is protected under United States copyright law, trademark law, and other applicable intellectual property statutes.
11.2 Permitted Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the content of this Website solely for the purpose of researching plumbing services offered by Fenyes Pasa Plumbing, submitting service inquiries or appointment requests, and reviewing company information, service areas, and credentials.
11.3 Prohibited Uses
You may NOT, without prior written permission from Fenyes Pasa Plumbing:
Copy, reproduce, republish, upload, post, or distribute any content from this Website
Use our company name, logo, trademarks, or service marks in any manner
Frame or embed any portion of our Website within another website
Scrape, mine, or harvest any data or content from this Website using automated tools
Create derivative works based on any content from this Website
Use Website content for commercial purposes of any kind
Reverse engineer any portion of the Website's code or functionality
11.4 User-Submitted Content
By submitting reviews, testimonials, feedback, photographs, or any other content to Fenyes Pasa Plumbing through our Website, email, social media, or any other channel, you grant Fenyes Pasa Plumbing a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content in any medium for marketing, promotional, or operational purposes. You represent that any content you submit is your original work and does not infringe on the intellectual property rights of any third party.
12. Website Use & Acceptable Conduct
12.1 Permitted Use of This Website
This Website is intended solely for lawful purposes related to researching and requesting professional plumbing services from Fenyes Pasa Plumbing in Pasadena, CA and surrounding communities.
12.2 Prohibited Conduct
You agree that you will NOT use this Website to:
Submit false, misleading, or fraudulent service requests or contact information
Impersonate any person, entity, or Fenyes Pasa Plumbing employee
Transmit unsolicited commercial messages (spam) through our contact forms
Attempt to gain unauthorized access to any portion of the Website or its underlying systems
Interfere with or disrupt the operation of the Website or its servers
Upload malware, viruses, or malicious code of any kind
Use automated bots, scrapers, or crawlers to access or extract data from the Website without express written consent
Engage in any activity that violates applicable federal, California state, or local laws
Harass, threaten, or harm any Fenyes Pasa Plumbing employee, contractor, or customer
12.3 Website Availability
Fenyes Pasa Plumbing makes reasonable efforts to maintain continuous availability of emergencyplumberpasadenaca.com but does not guarantee uninterrupted access. The Website may be temporarily unavailable due to scheduled maintenance and updates, technical issues or server downtime, or circumstances beyond our control.
For emergency plumbing services, please always call (626) 562-4141 directly rather than relying solely on website availability.
By submitting a service request form on this Website, calling our phone number, or providing your contact information to Fenyes Pasa Plumbing in any manner, you expressly consent to:
Being contacted by Fenyes Pasa Plumbing and its authorized representatives via telephone, mobile phone, text message (SMS), or email regarding your service inquiry, appointment confirmation, follow-up, and promotional offers
The use of automated dialing systems, pre-recorded voice messages, or artificial voice to contact you at the number provided, where permitted by law
Receipt of marketing communications from Fenyes Pasa Plumbing regarding our plumbing services, special offers, and service reminders
You acknowledge and agree that:
Your consent is not a condition of purchase or receipt of services
You may opt out of marketing communications at any time by replying STOP to text messages, clicking unsubscribe in emails, or calling (626) 562-4141
Standard message and data rates may apply to text message communications
13.4 California Consumer Privacy Act (CCPA)
California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please refer to our full Privacy Policy for details on your CCPA rights, including your right to know, right to delete, and right to opt out of the sale of personal information.
14. Third-Party Services & Links
14.1 Third-Party Integrations
Our Website utilizes the following third-party services, each governed by their own terms of service and privacy policies:
Our Website may contain links to third-party websites, review platforms, social media pages, or other external resources. These links are provided for convenience and informational purposes only. Fenyes Pasa Plumbing does not control the content, privacy practices, or terms of third-party websites and is not liable for any damages or losses arising from your use of third-party websites.
14.3 Social Media
Fenyes Pasa Plumbing maintains official social media profiles on the following platforms:
Fenyes Pasa Plumbing is fully licensed, certified, and insured to perform professional plumbing services throughout Pasadena, CA, Los Angeles County, and the State of California.
Proof of licensing, certification, and insurance is available upon request. California contractor license verification is available through the California Contractors State License Board (CSLB) at www.cslb.ca.gov.
16. Indemnification
You agree to defend, indemnify, and hold harmless Fenyes Pasa Plumbing, its owner Albert Nye, officers, employees, technicians, contractors, affiliates, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your violation of these Terms and Conditions
Your misuse of the Website or any services provided
Your provision of false or misleading information in connection with service requests
Your failure to fulfill your responsibilities as outlined in Section 10 of these Terms
Any third-party claims arising from your actions in connection with Fenyes Pasa Plumbing services
Your violation of any applicable law or the rights of any third party
17. Force Majeure
Fenyes Pasa Plumbing shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters including earthquakes, floods, or mudslides affecting Los Angeles County or the San Gabriel Valley
Wildfires or mandatory evacuation orders affecting Pasadena, CA or surrounding communities
Severe weather events impacting service delivery or technician safety
Government-mandated restrictions, orders, or declared states of emergency
Supply chain disruptions affecting availability of parts and materials
Labor shortages or strikes affecting the plumbing industry
Pandemic or public health emergencies declared by local, state, or federal authorities
Power outages or infrastructure failures affecting our operations
Acts of terrorism or civil unrest
In the event of a force majeure situation, Fenyes Pasa Plumbing will make reasonable efforts to notify affected customers and reschedule services as soon as conditions permit.
18. Dispute Resolution & Governing Law
18.1 Governing Law
These Terms and Conditions, and any disputes arising from or related to them or to any services provided by Fenyes Pasa Plumbing, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
18.2 Jurisdiction & Venue
Any legal action or proceeding arising under these Terms shall be subject to the exclusive jurisdiction of the Superior Court of Los Angeles County, California, or the appropriate federal court serving the Central District of California. Both parties consent to personal jurisdiction in such courts.
18.3 Informal Resolution — First Step
Before pursuing formal legal action, both parties agree to attempt to resolve any dispute through good faith direct negotiation. The complaining party must provide written notice of the dispute to Fenyes Pasa Plumbing at fenyespasaplumbing@gmail.com or by mail to 212 S El Molino Ave Suite 3, Pasadena, CA 91101. Both parties will have 30 calendar days from the date of notice to attempt informal resolution.
18.4 Mediation
If informal negotiation does not resolve the dispute, both parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in Los Angeles County, California, with costs shared equally unless otherwise agreed.
18.5 Arbitration
If mediation is unsuccessful, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Los Angeles County, California. The arbitrator's decision shall be final and binding on both parties.
18.6 Class Action Waiver
You expressly agree that any dispute resolution proceedings — whether through informal negotiation, mediation, arbitration, or litigation — will be conducted solely on an individual basis. You waive any right to participate in a class action lawsuit, class-wide arbitration, or any representative action against Fenyes Pasa Plumbing.
18.7 Limitation on Claims
Any claim or cause of action arising from these Terms or Fenyes Pasa Plumbing services must be filed within one (1) year from the date the claim arose, or it shall be permanently barred, to the fullest extent permitted by California law.
19. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions. The severed provision shall be replaced with a valid, enforceable provision that most closely reflects the original intent of the severed provision.
20. Changes to These Terms
Fenyes Pasa Plumbing reserves the right to modify, update, or replace any portion of these Terms and Conditions at any time and at our sole discretion. Changes will be effective immediately upon posting to:
The "Last Updated" date at the top of this page will reflect when changes were most recently made. Your continued use of this Website or our services following the posting of any changes constitutes your acceptance of the revised Terms and Conditions.
We encourage you to review this page periodically to stay informed of any updates. If you disagree with any updated terms, you must discontinue use of the Website and services immediately.
21. Contact Information
For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us through any of the following:
Fenyes Pasa Plumbing
Owner: Albert Nye
Main Office:
212 S El Molino Ave Suite 3
Pasadena, CA 91101, United States
Service Center:
234 S El Molino Ave
Pasadena, CA 91101
This Terms and Conditions document has been prepared as comprehensive content for Fenyes Pasa Plumbing's website. It is strongly recommended that this document be reviewed by a licensed California attorney familiar with contractor law, CCPA, TCPA, and FTC guidelines before publishing as a final legally binding document.
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